The Support

We gradually improve the guidelines, add hints and advices here based on your feedback. 

FAQ

All/Devices/Payments/Registration/Technology/

You can download our native Android application directly from Google Play. We do support Android 5.0 and newer.

You have these options to get data out of IO Frog:
A) Push messages to your server via setting the forwarding of all messages in Group > Settings.
B) Pull data via REST API
C) Export data to CSV file Device > Data details > Export
If you have any concerns related to using IO Frog in the cloud and consider running the platform on your own premises, please consider these options/ideas:
A) IO Frog can work as B2B middleware. We can setup the solution in such a way that messages coming from device will be only processed in IO Frog and then sent via REST API to client’s systems for further processing. 
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B) You can theoretically run the system on local computer but you will need to handle all operation and maintenance tasks by yourself, and the TCO will increase dramatically. IO Frog is currently running on 5 servers in Amazon AWS + load balancer. Amazon is investing billions into their infrastructure, security, add-ons and tools. Even large companies are using similar cloud services including banks and energy. We would definitely worry more about the local installation today.
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C) We definitely do not suggest to run any IoT solution on one dedicated computer because of low availability, and high risk concerns 
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D) IO Frog is using 3rd party services with our company tokens / security keys. For example Google geolocation service, Twilio SMS service, Paypal payment gateway. Moving the solution to different server also means exposing these keys which is not possible, so you will need your own keys = more effort and investment needed. 
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You can download iOS app from App Store for free

At this moment we keep 20.000 messages in our DB. It may be a subject of change based on the infrastructure / performance limits.

Visualization of different sources = different icons:

Sigfox Atlas GPS payload:

Sigfox Atlas:

Sigfox Atlas WiFi:

GPS:

3rd party WiFi DB:

Fixed position:

You can find and print invoices from menu Current group > Billing > Orders and click in printer icon.

If you have a direct access to backend.sigfox.com with valid connectivity contract (commercial or free), you can connect your device to I/O Frog and benefit from our platform as well.

Because we do not have an access to your Sigfox account, there will a few limitations:

  1. We cannot register your device on behalf of you in Sigfox network.
  2. You have to setup callbacks to I/O Frog in backend.sigfox.com, so the messages are forwarded to IO Frog.
  3. You have to check connectivity expiration by yourself and same applies to your subscription plan (e.g. maximum number of uplink/downlink messages)

In such case, we give you 20 days of platform access for free. If you are happy with us, you can easily extend the platform according to the current price list.

Before any payment, you have to fill in your billing details. You will find your billing data at Profile > Billing.

We offer these payment options:

  1. Paypal – press Pay with PayPal:
  2. Card – press Debit or Credit Card:

You will receive an e-mail confirmation from Paypal shortly after the payment is processed:

You can print your invoice at Current group > Billing > Orders if you click on printer icon at selected purchase order:

Have you deleted the device by mistake? Register it again, enter the ID of the deleted device and it will be back in the currently selected group in one simple step, including the connectivity and platform access. The messages will not be recovered.

Currently, we support and have tested devices listed under this page.

When adding a new device, we make sure that the parser has the best performance, there are no security leaks, all messages are translated to all supported languages, the structure of messages is well used in our notification engine, so you can define various E-mail, SMS, push notifications, and there are also other details to watch like chart definitions, what data should be displayed on main dashboard, localisation data etc. Because of that, we prefer to add support for new devices on request. Unless it is a very complex device, we charge a flat price per new device type. You can find the current prices in Prices.

Uplink = messages sent from your device

Downlink = new device settings sent from the server to device

We do support the latest version of:

  • Edge
  • Firefox
  • Chrome
  • Opera
  • Safari

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